Reference

Terms and Conditions for rk11 Accounts

These terms set out what you agree to when you open and use an rk11 account, including how deposits through bKash, Nagad, and Rocket are handled and what rules apply to your wallet.

Account rulesWallet and payment termsEligibility by regionFair use policy
rk11 Terms and Conditions for rk11 Accounts
HOW WE OPERATE

Account Security and Your Rights

Your account data is stored securely and is never shared with third parties outside of payment verification. You have the right to request a copy of the data we hold on your account, and you can ask us to correct or delete it by contacting support with your registered mobile number.

Data Handling

We collect only what is needed to run your account — your mobile number, wallet details for bKash, Nagad, or Rocket, and transaction history. Nothing more is stored without your consent.

Account Security

Your account is protected by OTP verification on every login. If you receive an OTP you did not request, contact support immediately and we will lock the account while we investigate.

Data Retention

Transaction records are kept for the period required under applicable financial regulations. You may request a summary of your account history at any time through the support channels above.

Requesting Changes

To update your registered wallet, correct account details, or submit a data deletion request, contact support with your account ID and the mobile number on record. Changes are processed after identity verification.

TERMS CONTACT

Questions About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. Have your registered mobile number and wallet name ready when you reach out.

Live Chat Reach us through the chat icon in your account dashboard. Terms and account queries are handled directly — no ticket queue for straightforward questions.
Email Support Send detailed terms or dispute queries to our support address listed in your account settings. We aim to respond within one business day.
Help Centre The Help Centre in your account covers common terms questions — wallet verification steps, account suspension rules, and how to request a data review.

Common Questions on Our Terms

These are the questions we hear most often about how our terms apply to accounts, payments, and eligibility in Bangladesh.

Yes. All deposits — whether through bKash, Nagad, or Rocket — are covered by these terms. Once your wallet confirms the transfer, the funds are credited to your rk11 account under the payment rules in Section 4.

We post an update notice on the site when terms change. Continuing to use your account after the notice is posted means you accept the new version. We recommend checking this page periodically.

If access is restricted by local law in your region, you are not eligible to hold an account. Eligibility depends on your local law and the regions rk11 currently supports — check the registration page for the current list.

Contact support via live chat or email with your registered mobile number and account ID. We will provide a summary of the data we hold within a reasonable timeframe after verifying your identity.

Before a withdrawal is processed, we check that your account name matches the wallet name registered for bKash, Nagad, or Rocket. This step protects your balance from unauthorised withdrawal requests.

Yes. Submit a closure and deletion request through support. We will close the account and remove personal data, except for transaction records we are required to keep under applicable financial regulations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.